AquariumGuys.com is an aquarium and aqua sterilizer supplies company.
Title
AquariumGuys.com - Aquarium Supplies, Tropical Fish Supplies, Saltwater Aquarium Supplies, Fish Tank Supplies
Description
Aquarium Guys was founded in early 2000 in order to provide fellow aquarists with the best in high quality aquarium supplies at low prices. We are based just outside of Philadelphia, Pennsylvania. Our number one goal is customer satisfaction and we try to meet this goal by providing low prices on a wide range of products and by providing quality customer service. We currently ship to the USA only. We do not have any print catalogs at this time.
Languages
English
Additional Information
Related Domains
External Links
- Alexa: AquariumGuys.com
BBB Reliability Report for
Aquarium Guys
This is not a BBB accredited business.
BBB Rating Unsatisfactory
* Details...
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.
Find out more about this business:
Reported on Thursday, November 13, 2008 10:39 PM
* BBB Accreditation * Customer Experience * Business Contact and Profile
* Licensing * Customer Complaint History * Government Actions * Advertising Review * Additional Information
BBB Accreditation Back To Top
This business has not been accredited by BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public. Customer Experience Back To Top
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s). Business Contact and Profile Back To Top Name:
Aquarium Guys Phone:
Address:
2350 Yellow Springs Road, Malvern, PA 19355
Google map Mapquest map Yahoo map
Business Category:
Aquariums-Wholesale & Manufacturers eMail:
BBB file opened:
August 08, 2006 Customer Complaint History Back To Top
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgment on the validity of complaints filed.
Number of complaints processed by the BBB
since the firm's BBB file was opened in August 2006: 33 in the last 12 months: 12
Complaints Concerned:
Selling Practices (7 complaints)
1 Resolved 6 Company did not respond
Advertising Issues (1 complaints)
1 Company did not respond
Service Issues (1 complaints)
1 Resolved
Credit or Billing Disputes (3 complaints)
2 Resolved 1 Company did not respond
Delivery Issues (15 complaints)
4 Resolved 11 Company did not respond
Refund Practices (4 complaints)
1 Resolved 3 Company did not respond
Product Quality (1 complaints)
1 Company did not respond
Guarantee or Warranty Issues (1 complaints)
1 Resolved Government Actions Back To Top
The BBB has no information regarding Government Actions at this time. Advertising Review Back To Top
The BBB has no information regarding Ad Reviews at this time.
As a matter of policy, the BBB does not endorse any product, service or business.
BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.
BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.
If you choose to do business with this business, please let the business know that you contacted the BBB for a BBB Reliability Report.
ID: 211613246 Report as of: 11/13/2008 10:39 PM
© 2008 BBB of Metro Washington DC & Eastern Pennsylvania
Very Dissatisfied
Reviewer: User Rating:
11/13/08 12:25 PM I orderd a DI unit the said they were in stock 48 hours later I recieve an email saying we are out ?!? We have tried to contact them to no avail and they charged us for it ! I finally got hold of some one nearly 4 days later and was told that this was their policy ...They are RUDE and OBNOXIOUS and dont care that they have a poor rating amongst customers I would NOT ever recomend them for anything even if they advertise it as free ... In the long run they have cost me upwards of 200 bucks for a 57 dollar order STAY AWAY THEY ARE NOT WORTH THE HASSELS OR HEADACHES
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Very Dissatisfied
Reviewer: luca (1)
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6/4/08 11:39 AM
Customer service was TERRIBLE. My shipment was never delivered but my credit card was charged. When I tracked my package, it seemed to be stuck between PA & NY (I'm in CT). I called customer service twice to let them know but never received a call back. I finally contacted a sales person at the company directly and asked for a refund - they credited the cost of the items but they've refused to refund the shipping charge ($9). I do tons of online shopping and this is the WORST experience I've ever had.
Very Dissatisfied
Reviewer: Gregory1956 (1) User Rating:
Click Here to See the Profile for Gregory1956
5/14/08 11:52 PM
BAD STORE TO SHOP. I made two seperate orders from AquariumGuys. Huge mistake. I will never buy from them again. I bought a wet/dry trickle filter but one of the hoses going from the overflow box to the sump was damaged. After 2 e-mails and a phone call I finally got a response to send it back. Finally I get the replacement but it is the wrong item. Another e-mail and they I get a response basically saying it is not our problem and I need to contact the manufacturer. That is so WRONG. If I ever buy an item and see that it is defective before I am done opening the box I go back to the people I bought it from. Everybody else in America does it that same way and the store fixes the problem without the run-around. I am happy I work in a retail pet store. I have recommended this outfit for items we do not carry. Never again. All because of a part that costs less than twenty bucks that I needed replaced.
Very Dissatisfied
Reviewer: Bree-2006 (1) User Rating:
Click Here to See the Profile for Bree-2006
3/13/08 2:51 PM
I showed my dad this website and the reviews that were on it but he didnt listen. he ordered a 250 dollar filter and he realized it was the wrong size. So the day after he had ordered it we had called them back to cancel it. they told us no problem. 2 days later the money was taken from his credit card. I decided to call them back and solve this whole problem. all they made was broken promises. it would be taken care of. finally after a month of waiting and 5 phone calls I decided to no longer be little miss nice girl. I called and pretty much hounded the girl on the other side of the phone. instead of friendly customer service she had the nerve to give me attitude. so i threatened and gave her an equal amount of grief.
In the end they are a shotty company with terrible customer service. If they were a person i would punch them in the face.
Very Satisfied
Reviewer: alchem (1)
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2/7/08 2:33 PM
Placed order with this company then read reviews from here and got worried. Ended up sending the company an unpleasant email based on the reviews and promptly received a reply stating my order would be shipped asap (This was on a Friday). Order was shipped out Monday via FedEx and received tracking number Tuesday. Order arrived on Thursday packed very well and complete. Am very satisfied with my purchase made.
Very Dissatisfied
Reviewer: dustincnj79 (1)
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1/26/08 2:46 PM
I wish I read the reviews sooner. If I did I would not have bought from them. I purchased a few items from aquariumguys and deeply regret placing my order with them!!!! The one item came in broken and I e-mailed them and never recieved a responce, so I guess I am out the money and the product. I did end up purchasing the same item from drfostersmith.com and had a great experience. I did have to contact their customer support and I love them. If you value your money and want to do buisness with a reputable company you WILL NOT buy from aquarium guys. If i could give a lower star than a 1 I would!!! Another place I have had success with and have great prices is petmountain.com. Please do not make the same mistake I did and, do not puchase from auariumguys!!!
Very Satisfied
Reviewer: flyersin08 (1) User Rating:
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1/17/08 2:14 PM
I ordered a medium piece of driftwood from here on Friday, 1/11/08. I got the order confirmation a few minutes later but accidentally deleted it. I sent them an email and they replied in less than 24 hours saying they would send me another one as soon as it becomes available to them(shouldn't they have it already?) and that my order will be shipping in the next 24-48 hours. This was Wednesday, 1/16/08. My order was on my step today. I was really pleased with them. I only live in New Jersey so the distance contributed to their speed.
Very Dissatisfied
Reviewer: heatherrae (1)
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1/4/08 11:39 AM
rip off!!! I did not receive an order number and the phone reps say they have not heard of me but they took my money the day after the order! Do not use this deceptive company!
Neither Satisfied nor Dissatisfied
Reviewer: conspiracy7 (1) User Rating:
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12/1/07 8:51 PM
I read the comments about this store the day after I placed my order, and they scared the CRAP out of me. I thought at the time that it was unusual that it had not shipped by then. I tried to call and cancel, but got an answering service as described by someone else. They could only tell me that my card had been charged already and that they would email the store to call me. I never got the call. However, two days later I got an email that it shipped (which was a Friday). I've been tracking it all weekend and it is due here on Monday. And this is between Thanksgiving and Christmas. So my experience didn't turn out as bad as I was expecting after visiting this sight. Probably won't buy from here again, though, because of the other reviews and I'm pretty impatient.
Very Dissatisfied
Reviewer: veganman (1) User Rating:
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11/27/07 10:06 AM
Still no order. Visa charged 14 days ago. Weak email about holding order for 1 item. Advised to cancel item and ship anyway a week ago. No order shipped as of today.
Company used to be prompt and give great service. Now I feel like a victim of FRAUD.
I gave them until the 30th to ship, then I'm getting a refund through my Visa.
If you're in a hurry or actually need your order, buy it somewhere else!
12/01/07 UPDATE: I received half of my order this week (the cheap half). I also received an email with the FedEx tracking # AFTER the box arrived. I sent 2 emails asking when missing items will be shipped, neither email has been acknowledged.
I am amazed at this company's business practices. If I treated my customers this poorly, I'd be unemployed.
UPDATE 12/03/07 The rest of my order arrived today (6 days short of a month) I was never sent a tracking #. None of my emails were ever returned.
Lesson learned. Never again.
Between Big Al's and petsolutions.com, everything Aquariumguys sells is available at very similar pricing. PLUS, they actually communicate with their customers and ship out quickly.
I'll pay more if it means knowing when my stuff is coming, and actually getting it in a reasonable amount of time.
This review was modified by its author, veganman, on 12/6/07 2:35 PM.
Very Dissatisfied
Reviewer: lvg (1) User Rating:
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11/1/07 11:27 AM
Good lord, I wish I'd read the reviews here before buying from this merchant! There was a small difference in price between aquariumguys and another merchant (which others have rated fine) - sadly, I went with the few cents of savings and have lost many dollars' worth of patience. They are truly, truly terrible, and I am not normally an especially demanding consumer. I placed an order 10/7, paid for it via paypal, and received an order confirmation. Aftet 2 weeks, I started to wonder where my order was. I called. They use some sort of outsourced phone service - the ONLY thing this service can do is e-mail the merchant and ask them to call. Did they? Of course not! I called twice more over the next week. I e-mailed. Never any answer or acknowledgement. When I finally, in desperation, filed a dispute with paypal, the merchant claimed I had "cancelled the order." If so, then why had they continued to keep my money? I know a lot of people slam paypal, but at least they were able to assist in some small measure and my money was refunded. According to one of their bogus "reps" I spoke to on the toll-free number, items are drop-shipped to buyers - in other words, they don't actually keep the items in stock, they order from a manufacturer or distributor and have them shipped to you. So they really have no way of knowing when the item will get to you, and have a complete lack of courtesy and honesty in telling you that. They tell you nothing and let you sit and stew while they have your cash. Avoid unless you are a masochist!
Somewhat Dissatisfied
Reviewer: bigwrm (1) User Rating:
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9/10/07 11:05 AM
I've ordered things hundreds of time to this address with that credit card without problem however when I ordered here they sent me an address error. My fish need an RO filter and are dying. It arrived the 18 nearly two weeks later.
This review was modified by its author, bigwrm, on 9/21/07 1:37 PM.
Very Dissatisfied
Reviewer: Bassman89 (1) User Rating:
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6/26/07 11:21 AM
Horrible, never will buy from again.
shipped order out to wrong address, haven't heard a damn thing from them in getting this corrected or a refund to my credit card.
Customer service on phone was horrible too.
Stay away from these guys.
Very Dissatisfied
Reviewer: jazzlove (1)
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6/3/07 1:20 PM
Terrible service, had to e-mail them repeatedly just to get a response. They finally e-mailed to say they did not know what happened to the order, but that they would send it right away. I finally received the order on 4/17/07. I will not order fromthem again.
Very Dissatisfied
Reviewer: austgannet (1)
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4/24/07 8:58 PM
Don't make a purchase from this store! I never received all the merchandise and had to file a dispute with my credit company (which I won). Yahoo customer service also tried to contact them, to no avail. Terrible terrible business.
