BrewHaus.com sells distillation supplies, products and equipment
Title
Home Distillation Supplies from Brewhaus America
Description
Our Customer Service We work very hard to offer you the best quality customer service possible. Although we generally ship orders within 24 hours, at times we can see delays for a number of reasons. If your order will be delayed more than a day or two, we will e-mail to confirm this with you. We will also e-mail to confirm if there are any backordered items on your order, along with the expected arrival date of the backordered items and the options that we can offer, such as splitting the order, holding to ship complete, or where possible, make suggestions on substitutions. Brewhaus holds a very large inventory, however, many factors can contribute to an item falling out of stock, such as importation delays, a sudden and unexpected surge in sales of a particular item, or backorders from our suppliers. We understand that none of these issues are your fault, so if we must backorder an item to you, we will pay the shipping charges to forward the items when they arrive. We also maintain a complete list online of items that are out of stock, which is updated immediately when there is any change.
Personal Information We value the privacy of your personal information, and do not share any of the information you give us with any other party- period! On occasion, Brewhaus sends an e-mail newsletter with information on new items and other information that we feel will be of interest to you. However, we do not have 'partner sites' that we share information with, and hold all of your information as strictly confidential.
Brewhaus does not believe in charging you for your order until we are ready to ship. This means that you will not immediately see charges to your credit card after placing your order. This allows us the ability to be far more flexible, giving customers the opportunity to make changes or additions to their order right up until the time that it is packed. It also allows us to catch errors that occasionally happen on orders that are placed, and even combine multiple orders in order to save you on freight charges. This also means that you will never be charged for any unshipped items until we have them ready to send. These are options that are simply not available when using integrated payment options, and is the reason that we do not accept PayPal as a standard method of payment. Integrating payment directly into a shopping cart system would simply not allow us to offer this level of flexibility and customer service. *PayPal payments can be accepted by contacting us. Simply select the PhoneFax payment option when placing your order, and we will contact you to confirm your chosen payment method.
Contact
- Brewhaus
-
- Keller Texas
- United States 76248
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- 8177502739
