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Consumer Direct

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We provide clear, practical, impartial advice to help you sort out problems and disagreements you may be having with suppliers of goods or services.

From overcharging to faulty goods, from dodgy workmanship to reporting dishonest traders and scams, our advisers are ready to offer solutions for individual problems.

We offer help and advice to every single consumer in Great Britain (regardless of age, gender, social background or ethnic group) who is buying or has bought goods or services. Consumers in Northern Ireland should contact ConsumerLine for advice and information.

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