ContactCenterOn-Demand.com
Title
CosmoCom: Unified Contact Center Technology for Unified Customer Communications (Consolidated, Virtual Contact Center platform for Enterprises and Service Providers who require a scaleable, multi-channel, communications infrastructure to serve both inboun
Description
Excerpted from the website:
- CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Consolidation 2.0 means consolidating the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components and with the overall Information Technology environment. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide.
Additional Information
Related Domains
External Links
Categories:
- ACD
- Advanced Call Center
- Automatic Call Distributor
- Blended Call Center
- CRM
- Call Center Solution
- Call Center Technology
- Call Centre
- Call Routing
- Click-to-talk
- Click To Talk
- Codecs
- Contact Center On Demand
- Contact Centre
- CosmoCall
- CosmoCom
- Customer Interaction
- Customer Support
- Distributed Call Center
- E-mail Response Management
- Email ACD
- Email Routing
- H
- H323
- Hosted Call Center
- Hosted Contact Center
- IP-ACD
- IP ACD
- IP Call Center
- IP Contact Center
- IVR
- Interactive Support
- Internet ACD
- Internet Call Center
- Internet Telephony
- Ip Telephony
- Live Support
- Multichannel
- Multitenant
- NGIN
- NGN
- Netmeeting
- Network-Based ACD
- Network IVR
- PBX
- Pre-routing
- Predictive Dialer
- Predictive Dialing
- Queue
- Real Time Support
- Skills Routing
- Telephony
- Unified Customer Communications
- Virtual Contact Center
- VoIP
- Voice On The Net
- Voice Over Networks
- Von
- Web Support
- Voip