ContactCenterOnDemand.com
Title
CosmoCom: Unified Contact Center Technology for Unified Customer Communications (Consolidated, Virtual Contact Center platform for Enterprises and Service Providers who require a scaleable, multi-channel, communications infrastructure to serve both inbound and outbound call center requirements)
Description
Excerpted from the website:
- CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world.
Additional Information
Related Domains
External Links
Categories:
- ACD
- Advanced Call Center
- Automatic Call Distributor
- Blended Call Center
- CRM
- Call Center Solution
- Call Center Technology
- Call Centre
- Call Routing
- Click-to-talk
- Click To Talk
- Codecs
- Contact Center On Demand
- Contact Centre
- CosmoCall
- CosmoCom
- Customer Interaction
- Customer Support
- Distributed Call Center
- E-mail Response Management
- Email ACD
- Email Routing
- H
- H323
- Hosted Call Center
- Hosted Contact Center
- IP-ACD
- IP ACD
- IP Call Center
- IP Contact Center
- IVR
- Interactive Support
- Internet ACD
- Internet Call Center
- Internet Telephony
- Ip Telephony
- Live Support
- Multichannel
- Multitenant
- NGIN
- NGN
- Netmeeting
- Network-Based ACD
- Network IVR
- PBX
- Pre-routing
- Predictive Dialer
- Predictive Dialing
- Queue
- Real Time Support
- Skills Routing
- Telephony
- Unified Customer Communications
- Virtual Contact Center
- VoIP
- Voice On The Net
- Voice Over Networks
- Von
- Web Support
- Voip