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CTI News Computer Telephony Integration

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UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that Crossroads Customer Solutions LP has selected the hosted version of FootPrints(R) for eService to centrally track and manage its customer service operations, which accommodate more than 25,000 requests each month. Call Center Automation and eService >>

Citel Technologies, a global provider of IP telephony and communications solutions, today showcased three new CITELlink(TM) SIP Handset Gateways that allow enterprises, with multiple office locations and/or remote workers, to migrate to a new converged Session Initiation Protocol (SIP) communications solution while reusing their diverse legacy telephone handsets. Enterprise Voice Networking >>

Cisco Systems (Nasdaq:CSCO) is debuting its latest IP-based Customer Contact solutions in Asia Pacific at the 7th Annual Customer Contact World Asia 2004 Conference and Exhibition. The event, hosted in Kuala Lumpur, Malaysia, for the first time, runs from March 31 to April 2 at the Mandarin Oriental Hotel. Customer Interaction Management Solutions >>

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