CustomerImpact.org

Title

Customer Impact

Description

An extensive and unbiased measure of how well customers believe they are being treated by the pensions, protection and investment industry.

An annual public report from each participating company, signed off by its Board, detailing its performance and progress in meeting the Commitments.

An influential and independent Customer Impact Panel to oversee the Customer Impact Scheme, advise the ABI Board and help to drive continuous improvement

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