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Title edit
the Financial Ombudsman Service
Description edit
We are not a regulator ("watchdog") or a trade body or a consumer champion. Our role is just to settle disputes, as an alternative to the courts.
We are completely impartial - just as a judge would be if you took your complaint to court instead of coming to us.
You do not have to accept any decision we make - you are always free to go to court instead. But if you do accept an ombudsman's decision, it is binding on both you and the firm.
Languages edit
English
