Metrica Systems
Description
pulled from site's meta descriptionMetrica Systems
This is an automatically generated AboutUs page for MetricaSystems.com. Click the "Edit" button at the top of the page to make changes. Please read our Getting Started page if you need any help.
Categories:
- AboutUs AutoGen
- Metrica
- Call Centre
- contact centre
- contact center
- call center reporting
- unified reporting
- KPI
- Metric
- dashboard
- scorecard
- Analytics
- CCPM
- COPC
- ACD
- Dialer
- Workforce
- WFM
- Reporting tool
- contact center consulting
- Back office
- Avaya
- Cisco
- Genesys
- Aspect
- Merced
- Nice
- Verint
- ClickFox
- Enkata
- Exony
- Servion
- AGC
- Wipro
- Genpact
- Amdocs
- CRM
- Reporting
- IPCC
- UCCE
- UCCX
- CVP
- Nortel
- Cosmocom
- Voice Portal
- AAEP
- AACC
- AIC
- Avaya CMS
- Avaya Aura
- Avaya IQ
- CUIC
- Infomart
- CTG
- Cradle to grave reporting
- customized metrics
- reports
- drills
- dashboards
- Report Designer
- Report Wizard
- Inbound
- outbound
- real-time
- historical reports
- agent productivity
- drill down reports
- call recording
- Voice
- performance monitoring
- SLA
- Compliance
- QoS
- Performance management
- Social Media
- Sentiment Analytics
- FCR
- FTR
- AHT
- ASA
- Hold time
- call transfer
- survey
- IVR
- Queues
- skills
- routing
- agent coaching
- CTI
- Customer Experience
- Text Analytics
- desktop analytics
- agent performance
- multi-channel
- cross-channel
- Customer Care
- Customer Service
- MIS
- Supervisor
- customer touch points
- customer frustration
- Big Data
- Business Intelligence
- BI
- Structured data
- unstructured data
- CSAT
- NPS
- BPO
- Outsourcing
- multi-tenant
- Hosted CC
- Cloud based analytics
- Telcos
- Banks
- Operational excellence
- Qlikview
- Microstrategy
- OLAP
- Microsoft
- SSIS
- SSAS
- Emerging Markets