Parature.com Offers on demand webbased help desk & customer support software
Provider of on-demand (SaaS) software for customer service and help desk.
Help Desk Software Solution, Customer Service & Support Software from Parature Inc.
Description
Leaders in Online Customer Support & Service Software
Parature is an innovator of online customer support software, enabling companies to improve their internal and external support systems while reducing costs. Our mission is to provide on demand customer support solutions that optimize business processes and maximize customer satisfaction. The company's flagship product is an easy-to-use, comprehensive and affordable customer service solution for businesses, educational institutions, and government agencies. Parature enables organizations to manage all of their support needs through a fully integrated multi-channel solution.
In 1999, a team of software engineers from Cornell University worked on a small project to build web-based collaboration and support software that could be used to effectively support customers. With limited resources to provide actual over-the-phone customer service, the online support product had to be self-sustaining, capturing service requests and feedback, while the team continued to focus on their core business. When the first version of the support software was completed, they realized that many other companies faced a similar dilemma and that this technology could be licensed.
Recognizing the high demand for sophisticated, yet easy-to-use online support technologies, Parature Inc. was officially formed in July 2000 with a vision to transform the Internet into a powerful environment for supporting end users. The team was also quick to recognize the ability of the internet to deliver these applications economically to companies in need. As one of a handful of companies that pioneered the delivery of software over the internet, Parature clients could begin accessing these applications with their standard web browsers on a monthly subscription basis.
What Parature Does and Provides
Our innovative, best-in-class applications is comprised of thirteen integrated modules, including a customer-facing portal, a knowledge base, ticketing, contact management, product catalog, analytics and multi-media video technology.
- Parature enables organizations to:
- Reduce the cost of supporting their customers
- Have a 360 view of customer issues
- Retain their customers
- Improve customer satisfaction
- Generate more revenue from their base
- Deliver “legendary” customer service
Awards and Recognition
- SearchCRM 2004 Product of the Year
- Beagle Research Group’s 2005 CRM WizKids
- Northern Virginia Technology Council Hot Ticket Finalist
- Washington Business Journal Best Places to work 2005, 2006, and 2007
- Analyst Gartner’s “Company to Watch”
- Fast Company Fast 50 Reader’s Choice, rank #27
- WebAward by the Web Marketing Association, 2006
- Monte Jade 2006 Advanced Technology Company of the Year
- The Washingtonian Magazine Great Place to Work, 2007
- Software 500, ranked #466
- Inc. 5000, ranked #670
- NVTC Hot Ticket Award “Hottest Venture Capital Deal”
- Customer Interaction Solutions 2007 Product of the Year
- SmartCEO 2008 Future 50 Award
Contact
- Parature, Inc.
- 8000 Towers Crescent Drive, Suite 800
- Vienna VA 22182 US
- 1-877-GO-PARATURE
- www.parature.com
Additional Information
Related Domains
External Links
- Alexa: Parature.com
