ScotRail.co.uk provides traveling information and railway services in Scotland
Title
First ScotRail Home Page
Description
Significant improvements have already been made, including enhanced customer service and improved train performance. There was a 20 per cent reduction in delays caused by First ScotRail over the first year compared to a franchise commitment of two per cent a year.
Customer satisfaction with punctuality is at an all time high, and passenger numbers have increased by seven per cent. A new Customer Contact Centre has been established, quality new products introduced, and on board catering brought in-house.
There is renewed focus on customer service across all areas, and the £40m programme of improvements promised over the life of the franchise is well underway. It includes increased safety and security for passengers and staff alike.
