Untied.com presents critic articles and information about United Airlines

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Untied Airlines - Problems with United Airlines

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June 13, 1996 - Following a series of unpleasant incidents during a trip to Japan and Hawaii, taken on United Airlines, I sent a polite letter to United Airline's president, Mr. Gerald Greenwald, with a copy to the director of Customer Relations, simply asking for a reply to a number of complaints relating to their service.

July 31, 1996 - Having not received any reply, I sent a follow-up letter to both Mr. Greenwald and the director of Customer Relations.

late August, 1996 - I received a form letter from an individual in UAL's customer relations department, dated July 24, 1996 but postmarked August 22, 1996. This letter completely ignores the substance of my initial complaints and prompts me to set up the "Poor Show" web pages at the University of Toronto. Note that it was not the poor treatment we received from United, but rather, the subsequent disregard for a serious, polite complaint, which led to the creation of the web pages. During the next seven months, the pages grow as I receive approximately 30 additional letters from other former United passengers who also complain about their own experiences with that airline.