Difference between revisions of "FirestoneSurvey.com"
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==Title== | ==Title== | ||
Firestone Complete Auto Care | customer experience survey | Firestone Complete Auto Care | customer experience survey | ||
| + | On 12/29/07,after spending the holidays with my son and his family in Charlotte,Nc,I was anticipating returning to my home in Chattanooga, TN early Sunday, Dec. 30. | ||
| + | It was 5:30 PM, suddenly the engine belt began to shred.Not being familar with the area I didn't know what to do.My son remembered there was a Firestone store nearby.When we arrived the store manager infoormed me that I would have to leave my car since they were about to close for the day. The manager, Mr.Bill Spano expressed his regret that I would have to change my plans to return to Chattanooga, but his men had put in a long day and that the parts place would not be open until 11:00 AM Sunday.After making arrangements to return to my son's home I reconciled myself that I would have to delay my return to Chattanooga until Monday, 12/31/07.About Shortly after 7:PM I received a phone call from Mr.Spano telling me my car was ready | ||
| + | When I arrived at his store Mr. Spano explained he had asked his mechanic to stay over so I could complete my scheduled return. I tried to pay Mr. Spano, Mr. Chris Droad and their mechanic for going beyond what was expected but they refused. In todays marketplace poor service has become almost commonplace, its a pleasant surprise to find there are still some who are willing to go beyoud what is expected. I would appreciate your passing on to these gentlemen my expression of appreciation. | ||
| + | |||
| + | John Bailey | ||
| + | 6732 Harbor Terrace | ||
| + | Chattanooga, TN 37416 | ||
| + | (423)344-6346 | ||
==Description== | ==Description== | ||
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Revision as of 22:05, 31 December 2007
Title
Firestone Complete Auto Care | customer experience survey
On 12/29/07,after spending the holidays with my son and his family in Charlotte,Nc,I was anticipating returning to my home in Chattanooga, TN early Sunday, Dec. 30. It was 5:30 PM, suddenly the engine belt began to shred.Not being familar with the area I didn't know what to do.My son remembered there was a Firestone store nearby.When we arrived the store manager infoormed me that I would have to leave my car since they were about to close for the day. The manager, Mr.Bill Spano expressed his regret that I would have to change my plans to return to Chattanooga, but his men had put in a long day and that the parts place would not be open until 11:00 AM Sunday.After making arrangements to return to my son's home I reconciled myself that I would have to delay my return to Chattanooga until Monday, 12/31/07.About Shortly after 7:PM I received a phone call from Mr.Spano telling me my car was ready When I arrived at his store Mr. Spano explained he had asked his mechanic to stay over so I could complete my scheduled return. I tried to pay Mr. Spano, Mr. Chris Droad and their mechanic for going beyond what was expected but they refused. In todays marketplace poor service has become almost commonplace, its a pleasant surprise to find there are still some who are willing to go beyoud what is expected. I would appreciate your passing on to these gentlemen my expression of appreciation.
John Bailey
6732 Harbor Terrace
Chattanooga, TN 37416
(423)344-6346
Description
Excerpted from the website description:
- A full-service Firestone Complete Auto Care service center featuring automobile, high performance, and light truck tires, car maintenance, brake services, front-end wheel alignments, radiator repair, tune ups and more.
