Difference between revisions of "Peoplepc.com"

Title

PeoplePC Online

Description

Excerpted from the website:

PeoplePC Online, an EarthLink company (NASDAQ: ELNK), is a leading provider of high-quality, value-priced Internet service through its PeoplePC Online brand. PeoplePC is committed to making it easy and affordable for consumers to get online. The PeoplePC platform ensures quality connections and fewer busy signals through the use of proprietary Smart Dialer technology.

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Address

100 Pine St, Ste 1100

San Francisco CA 94111 US

Contact

Peoplepc, Domain Administrator

+1 213 622 2123

Logos

Additional Information

Community Reviews

Recent Reports of Fraud

Although People PC started with a strong product, the company has quickly been building a negative reputation for fraudulent actions. The fraudulent reports are increasing rapidly and People PC has not yet addressed the issue.

Numerous consumer websites are available (run a Google search) that involve hundreds of victims. People PC appears to have outsourced much of its customer service to India to a company that would rather gather commission than comply with customer requests.

Here's the scheme: If a customer calls to cancel, customer service attempts to convince the consumer to cancel by offering a free month of service. However, if the customer insists on canceling his/her account, People PC informs the customer (over the phone) that the account has been canceled.

Two months later, the customer discovers re-occurring charges billed to the credit card on record. If a customer calls to complain, he/she is usually greeted by a person with an Indian accent -- who insists that the customer did not cancel. The representative then ask for the customer's original cancellation number (which was never provided at the time of the cancellation request). People PC does not appear to have a local number where complaints are reliably addressed.

If canceling People PC service, customers must call their bank to change the credit card number. Most banks are willing to reissue a new credit card with a different number, keeping your account intact.

Victims are encouraged to file complaints with the Chamber of Commerce/Attorney General/Division of Consumer Protection in California. People PC headquarters is in San Francisco.

• posted by Anonymous on July 6, 2007

Related Domains

External Links

• Stock: PEOP
• Alexa: Peoplepc.com
• WHOIS for Peoplepc.com