nirvanabpo.com Indian business outsourcing firm.
Nirvana Business Solutions (NirvanaBPO) - BPO Bangalore, India | Next Generation Offshore Outsourcing Solutions
Nirvana Business Solutions has spent years developing a highly differentiated BPO offering that we believe can scale better than anything available in our business. Founded in 2002 has been providing customer life-cycle services to clients in North America, UK and Australia. Our team has extensive experience across verticals such as Technology, E-Commerce, Energy Utilities, Telecom, Payment Facilitation, Mortgage, ISP, Cable and CATI (Market Research). We pride ourselves on the ability to be a seamless partner for our clients through effective focused on offshore outsourcing solutions.
We provide cutting-edge customer care solutions, back office processing and related offshore outsourcing solutions out of our state-of-the-art BPO facilities in Bangalore, India. We typically deliver significant improvements in quality at cost levels that are ~50% lower than comparable operations in the US and UK. We believe that our differentiated operating experience, process expertise, and technical depth, combined with rigorous process-driven execution and a strong sense of values makes us the ideal partner for your offshore processing initiative.
Nirvana BPO delivers superior value and minimizes the operational and business risks of offshoring business processes by leveraging cutting edge technology, state-of-the-art infrastructure, world class processes and superior talent.
Business Process Outsourcing Solutions we provide:
- ► Outbound Services
- ► Customer Interaction Solutions
- ► Consumer Lending Solutions
- ► Technology Support Solutions
- ► Computer Aided Telephonic Interviews (CATI)
- ► Research Data Verification Service
- ► ValuTouch, Business Marketing Tool
- ► Call Quality Assurance Solutions
- ► ProVer, Sale Verification / Processing Solutions
- ► ProCom, Compliance Verification Solutions
- ► ProQual, Call Quality Monitoring Solutions
- ► Initial Response Solutions
- ► Business Continuity Solutions
- ► Offshoring Facilitation Solutions
- ► Campaign Response Handling Solutions
- ► Telesurveys
- ► Product Service Call Coordination
- ► Capacity Augmentation Services
The Nirvana Way - BPO operating and organizational model:
A unique BPO operating and organizational model (The Nirvana Way) that takes lessons learned from lean manufacturing and applies them in pioneering way to process operations and a proprietary and highly scalable technology environment that delivers a range of new functionality, high visibility and control, and enables global collaboration. The Nirvana way ensures clients realize the targeted BPO advantages through their offshore outsourcing.
Our BPO Services includes:
Sales/Telemarketing: We provide a full range of marketing support including acquisition, retention, win-back programs, lead generation, voice mail blasts and appointment setting to both business-to-business and business-to-consumer customers. We offer sophisticated data analysis techniques and provide constant campaign performance information that is utilized to evaluate our calling strategies.
Customer Care/Technical Support: Support services across all customer touch-points such as phone, e-mail and web-response. We provide round the clock support for customer care, order processing, complaint resolution, direct response and e-mail response management. We also have proprietary ability to give customers complete visibility into voice and data processes through 100% voice and screen capture. Our ‘Initial Response Service’ is aimed at putting the human touch back in an overloaded contact center environment in an affordable ‘turn on/turn off’ way for large contact centers.
Quality Assurance: Nirvana’s assurance services cover call quality evaluation, compliance monitoring and telesales data capture verification service. Large contact centers benefit greatly from these non-customer facing services with high impact on service quality. Key benefit – use supervisor time better for deploying remedial action, eliminate costly sales data related errors and more cost effectively catch transgressions of company policy/prevailing regulation and laws.
Computer Aided Telephone Interviewing (CATI): Our Computer Aided Telephone Interviewing (CATI) uses cutting edge technology to deliver full control and visibility to the client through 100% voice recording, remote listen-in through a toll free number and view-in through a secure web-access. We assure 100% data confidentiality. Our CATI services have been extensively used for market research, customer satisfaction, database validation etc.
Back Office Processing: We carry out end to end work in mortgage processing that encompasses Customer acquisition, Application Processing and loan processing. We offer services in data entry, database validation (using internet searches), application processing, web content updation and validation. Our workflow platform enables intelligent routing and customization of processes that lead to increased accuracy and productivity in data processing.
Consulting Services: Our consulting team helps clients with their off-shoring effort using our well tested ValID methodology and experience with off-shoring voice and data support processes for a range of industries. The ‘deliverable’ is a cogent off-shoring business case for decoupled processes and a road map for transitioning them to the service provider.
Our Customer Life-cycle Services help clients to:
- ► Build and refine their prospect base
- ► Establish contact with prospects, create awareness through outbound voice, voice mail blasts and e-mail services
- ► Move prospects through to action, using effective tele-marketing and tele-sales to complement other marketing and sales tools
- ► Provide customer care based on voice and back-office services
- ► Outsource back-office services
- ► Retain customer and carry out win-back campaigns
- ► Obtain customer feedback and carry out C-Sat surveys
- ► Nirvana also facilitates clients to successfully offshore their processes using our infrastructure and experience; this uses a ‘Build-Operate-Transfer’ approach to eventually setting up captive off-shore operations
- ► Nirvana uses its 75,000 sq feet, 1,100 workstation facility in Bangalore, India to service its customers 24 X 365
Infrastructure and Technology
- ► Space: 75,000 sq. feet in the heart of the technology district of Whitefield, Bangalore, India
- ► Seat capacity: 1100
- ► Four levels of power back-up & multiple fire-safety systems
- ► Carrier Grade network and data infrastructure
- ► Our technology environment gives 100% visibility and control over your processes
- ► 100% redundancy at all levels (network, transport, application) to ensure high service availability. Multiple redundancies in local and international connectivity
- ► Best in class voice infrastructure based on Cisco AVVID architecture
- ► End-to-end IP solution enabling high resiliency in voice service delivery – no drop in voice call in the event of link failure/fluctuation
- ► Intelligent multisite call treatment and routing
- ► Web based access to all key components of the service delivery platform
- ► MacAfee Enterprise suite for virus prevention and Veritas Backup Exec Suite with
- ► Intelligent Disaster Recovery option for speedy recovery
- ► Biometrics access control at the site, building and floor levels
Nirvana BPO - Photo Gallery
Nirvana BPO - Animated Facility Tour
Take a tour of our state of the art facility in the heart of Bangalore’s technology district.
Nirvana BPO - Animated Facility Tour
Accomplishments
- ► Customer and tech support to one of the Fortune 500 network company
- ► Customer support to one the leading call centre software company
- ► Back office processing for a leading airline in the Middle East
- ► Telemarketing and customer support to a leading 3G service provider
- ► Market research for a leading entertainment company in the US.
- ► Appointment setting for a NASDAQ listed ERP software organization
- ► Tele marketing services to a leading utility switch company in the UK
- ► Lifestyle survey for a leading direct marketing company in the UK
- ► Data processing and telemarketing for some leading mortgage lenders in the US and UK
- ► Quality monitoring and telemarketing for one of the largest telecom companies in the US
Logo
Address
- 110 Greene St, 12 C New York, NY 10012, USA
India Office:
- Nirvana Tower One
- Sigma Tech Park, 7 Whitefield Main Road, Bangalore 560066, India
- Tel: +91 80 4110 3300
- Fax: +91 80 2852 5900
Specific Service Enquiries:
- Josh Green
- US Toll Free No. 1 800 880 8737 Extn. 1025
- UK Toll Free No. 0 800 032 5912 Extn. 1025
- Email:
For services & business related enquiries contact:
Download our brochures:
- Nirvana BPO - Corporate Profile
- Nirvana BPO - Outbound Services
- Nirvana BPO - Customer Interaction Solutions
- Nirvana BPO - Consumer Lending Solutions
- Nirvana BPO - Computer Aided Telephonic Interviews (CATI)
- Nirvana BPO - Research Data Verification Service
- Nirvana BPO - ValuTouch - Business Marketing Tool
- Nirvana BPO - ProVer, Sales Process Verification Solutions
- Nirvana BPO - ProCom, Process Compliance Monitoring Solutions
- Nirvana BPO - ProQual, Call Quality Monitoring Solutions
- Nirvana BPO - Initial Response Solutions
- Nirvana BPO - Business Continuity Solutions
- Nirvana BPO - Offshoring Facilitation Solutions
- Nirvana BPO - Accordion: Response Handling Services
- Nirvana BPO - Product Service Call Coordination
- Nirvana BPO - Capacity Augmentation Services
Visit our website:
Nirvana Business Solutions
Founder and Chairman
- Raj Kondur
- Raj was previously Co-Founder of ChrysCapital, India's largest Venture Capital fund. He spearheaded the firm's investments in the BPO space and has helped founding Spectramind (now WIPRO BPO). His prior experience includes several years with Morgan Stanley and AT Kearney in the US. At Morgan Stanley he was member of the team responsible for investing the $1 billion Princess Gate Fund, with a focus on telecom and technology sectors. He has a BBA from Georgia State University and an MBA from Harvard Business School.
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great wiki page, I love the links to download brochures. Good job! --Evenplayn 13:20, 30 June 2007 (PDT)
very informative website on outsourcing services.. Kudos!! ----- Owen
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