Category:Ivr

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IVR is short for interactive voice response

"An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either inhouse service agents or transfer the caller to an outside extension. It utilizes text to speech conversion and enhances the computer telephony phone system's features of automatic dialing, ACD, and digital call recording."
Definition of IVR from DatabaseSystemsCorp.com

Articles in category "Ivr"

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