Difference between revisions of "InfluenceUs"

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==What is InfluenceUs?==
 
==What is InfluenceUs?==
The '''InfluenceUs''' wizard at [[AboutUs]] provides you a way to engage and influence an organization that you are [[delighted]] or [[frustrated]] with. Using this easy and effective wizard you can leave your feedback for a company or a website on their wiki page and engage them in a meaningful collaboration.
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<big>Similar to reviews, [[AboutUs]]' '''InfluenceUs''' wizard provides a way to engage and influence companies and organizations with your feedback and suggestions.</big>
  
==How can you use InfluenceUs==
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With your InfluenceUs comment on their website's [[domain page]] you are sharing your experience with others and letting them know how they can improve and/or what they're already doing right.
[[Image:InfluenceUsShot.png|center|500px]]
 
  
InfluenceUs can be used for all companies/organizations with a website. It's very simple to use.  Just go through the following steps.
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For example: ''I am delighted that this company has taken steps to improve their support system by issuing customers a tracking system to follow up their complaints. I would like them to do the same for the suggestions area so we can be notified when they take us up on our feedback.''
  
# Visit the [[AboutUs]] page for the company you want to influence (In most cases it is www.AboutUs.org/Example.com)
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==How can you use InfluenceUs==
# Click the InfluenceUs button on top of the page as shown in the picture above (Make sure you are [[Special:Userlogin|logged in]]).
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[[Image:InfluenceUsShot.jpg|center|500px]]
# Click Next in the Dialog box
 
# Select the relevant option (Delighted or Frustrated)
 
# Type your feedback and press "Save"
 
  
== Why this is important?==
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'''InfluenceUs''' can be used for all companies/organizations with a [[DomainPage|website]].  It's very simple to use.  Just go through the following steps.
: [[Engagement]]: Makes a clear call to action for motivated visitors.
 
: [[BeABuilder]]: Encourages the kind of constructive collaboration we want where all involved parties benefit.
 
: [[ValuableContent]]: Creates public conversations that deeply inform future visitors about how organizations relate with those they touch.
 
: [[ViralSpiral]]: The influenced become influencers the next time they are frustrated with an organization.
 
  
==Steps for this task:==
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# Visit the [[AboutUs]] page for the company you want to influence ''(Type the domain above and click "Find!")''
===Review [[InfluenceUs Log]] on a daily basis===
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# Click the InfluenceUs button on top of the page as shown in the picture above. ''(Make sure you are [[Special:Userlogin|logged in]])''
* Make it a habit to go through the [[InflucenceUsLog]] and review the days edits weeding out all nonconstructive edits,
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# Click "Next" in the Dialog box
* Contact the organization whose page has been influenced(?)
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# Select the relevant option ([[Delighted]] or [[Frustrated]])
** Document on AdminWiki, such as the email you sent to the company.
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# Type your [[constructive]] feedback and press "Submit"
** Add [[:Category:InfluenceUsContacted]]
 
* Review refactoring to make the comments constructive(?)
 
  
===Organize the process and see how effective this is===
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==Note to InfluenceUs-ers==
* See trends in comments
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We ask that you leave your feedback (delighted or frustrated) in a [[constructive]] manner with a view of helping the organization to move towards improvement. ([[AboutUs.org]] isn't a place to throw eggs.)  So if you are happy with somebody, you would want to reinforce that by asking them to do more of it. And if you feel that something needs to change with a business, you would want to highlight that by telling them steps you would like them to take to improve.
* Incorporate InfluenceUs into site messaging
 
** For instance, by using it in the badge pop up
 
** Writing a blog post about it
 
** Encourage transition from writing community reviews to using [[InfluenceUs]]
 
* Analyze InfluenceUs stats and maintain metrics
 
* Make page for [[What if you have been Influenced]]
 
* Write definitions and make pretty the page for various terms used in this process. such as [[Delighted]], [[frustrated]] etc
 
  
==Recommendations for dev==
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==Note to website operators==
* InfluenceUs extension for Companies to respond to messages. More on it [https://admin.aboutus.com/index.php/2008.02.06_-_PromoteUs/InfluenceUs/Revenue#InfluenceUs here.]
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InfluenceUs is an exciting tool for customers to share their delighted or frustrated comments about companies. If you are the owner of a website or company, please edit your wiki page's description, additional information, contact, [[InternalLinkingGuide|add links]], [[ImageHelp|upload images]], but we ask that you refrain from using the InfluenceUs tool on your own wiki page(s) other than responding to feedback. Thank you.
  
 
==See also:==
 
==See also:==
* [[InfluenceUs Log]]
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* '''[[What if you have been Influenced]]''': Tips for site owners who have received InfluenceUs feedback.
* [[InfluenceUs Project]]
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* '''[[InfluenceUs Log]]''': A log of all the comments so far.
** [[InfluenceUs_dev_task]]
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* '''[[InfluenceUs Project]]''': What we aimed for by creating Influence Us.
** [[BigBeautifulInfluenceUs]]
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* '''[http://blog.aboutus.org/2008/08/12/reviewing-websites-on-aboutus/ AboutUs Weblog post about InfluenceUs]
 
 
[[Category:NeedsSlide]]
 
 
__NOTOC__
 
__NOTOC__
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[[Category:AboutUs: Templates]]
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[[Category:WhiteList]]

Latest revision as of 17:16, 14 February 2009

What is InfluenceUs?

Similar to reviews, AboutUs' InfluenceUs wizard provides a way to engage and influence companies and organizations with your feedback and suggestions.

With your InfluenceUs comment on their website's domain page you are sharing your experience with others and letting them know how they can improve and/or what they're already doing right.

For example: I am delighted that this company has taken steps to improve their support system by issuing customers a tracking system to follow up their complaints. I would like them to do the same for the suggestions area so we can be notified when they take us up on our feedback.

How can you use InfluenceUs

InfluenceUsShot.jpg

InfluenceUs can be used for all companies/organizations with a website. It's very simple to use. Just go through the following steps.

  1. Visit the AboutUs page for the company you want to influence (Type the domain above and click "Find!")
  2. Click the InfluenceUs button on top of the page as shown in the picture above. (Make sure you are logged in)
  3. Click "Next" in the Dialog box
  4. Select the relevant option (Delighted or Frustrated)
  5. Type your constructive feedback and press "Submit"

Note to InfluenceUs-ers

We ask that you leave your feedback (delighted or frustrated) in a constructive manner with a view of helping the organization to move towards improvement. (AboutUs.org isn't a place to throw eggs.) So if you are happy with somebody, you would want to reinforce that by asking them to do more of it. And if you feel that something needs to change with a business, you would want to highlight that by telling them steps you would like them to take to improve.

Note to website operators

InfluenceUs is an exciting tool for customers to share their delighted or frustrated comments about companies. If you are the owner of a website or company, please edit your wiki page's description, additional information, contact, add links, upload images, but we ask that you refrain from using the InfluenceUs tool on your own wiki page(s) other than responding to feedback. Thank you.

See also:



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